Refund & Return Policy

Refund Method

Free returns and exchanges

The customhu Online Store Limited 1-Year Warranty applies only to products purchased directly from us at https://www.customhu.com.

If a product is determined by us to be defective in material or workmanship, customhu will either repair or, at customhu’s discretion, replace the defective product at no charge or, if the product cannot be repaired or replaced, issue a refund for the purchase price of the defective product. Once we receive the returned product and confirm that it is correct,We will process the full refund within [7 working days] And there is no handling charge and the money will be returned in the original form of payment.Please note: Return or exchange shipping costs are borne by the buyer

About return and exchange

customhu Online Shop* Free returns and exchanges Policy

We have a 7-day return policy

We have products that perform; we have service that excels; we have professional and efficient employees; we have everything you need to trust.

We sincerely hope that you will enjoy every product, but if you receive a defective product or don’t like it, we will do our best to help you with the following.
Your order is covered by the Customhu Online Store Limited 1 Year Warranty.
We will repair or replace your defective or faulty product after our team has inspected it and confirmed that there is a quality issue.

Please note: Customized products are not applicable to the return and exchange policy

Products in stock You have up to 7 days from the time you receive your item to return or exchange it for no reason.

Please make sure that the product purchased is in good condition (undamaged, unstained, undistorted, unwashed, and with no signs of use), your original confirmation email or text message, and the order form as proof of purchase.

or text message and the order form as proof of purchase. Please contact our online store customer service representative or send an e-mail to [email protected] to obtain authorization to return the product and arrange for logistics return.

simply email us at [email protected] In your email, please include:

  • Your Name and Order Number
  • Specify either ‘Refund’ or ‘Exchange’
  • Name or description of the product that you are dissatisfied with
  •  If exchanging, specify product you would like to receive
  • We will provide return instructions and immediately issue a full refund and/or tracking information for your exchange.